Effective Date: October 21, 2026
WELLRUN, a product of JC Media Arts, Inc. (“we,” “us,” or “our”), operates the wellrunapp.com website and mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We may collect the following types of information:
We use the information we collect to:
By opting in to SMS notifications, you consent to receive text messages from WELLRUN related to task assignments, updates, completions, and reminders. Message frequency varies based on your account activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by disabling SMS notifications in your account settings. Reply HELP for assistance.
We do not use your phone number for marketing purposes. Your phone number will not be shared with third parties for their marketing purposes.
Phone alerts. In the iPhone app you can turn on alerts. We send them through Apple's push notification service, using your iPhone's device token. An alert shows the name of a task, request or item and what's happening, such as “Clean gutters is due tomorrow,” never prices, notes, addresses or phone numbers. When an alert reaches Apple, we don't also text you about the same thing. You choose which kinds of alerts you get in Settings, and you can turn alerts off at any time in your iPhone's Settings. We remove your device token when you sign out of the app (or, if your iPhone is offline then, when someone next signs in on it), when you delete your account, and when Apple tells us it no longer works. If you turn alerts off in your iPhone's Settings, the app removes it the next time you open it.
Some features use artificial intelligence provided by OpenAI to fill in details for you: transcribing a voice description of a task, reading photos and files you add (such as receipts, invoices, estimates, warranties, equipment labels and vehicle insurance cards), suggesting task details from what you type or say, and writing a short title for completed work. When you use them, the recording, photo, file or text involved, with related details such as your home's room names, vendor types, and a task's notes and vendor name, is sent to OpenAI to produce the result. OpenAI doesn't use what we send to train its models. It keeps it for up to 30 days to check for abuse, unless the law requires longer.
We ask for your permission before any of your content is sent to OpenAI. Your answer applies to your account on the website and in the app, and you can change it at any time in Settings under Profile, with the “Use AI to fill in details” switch. Without it, every feature works by entering the details yourself. Uploading a file to WELLRUN is not the same as sending it to OpenAI.
If a vendor's language is set to Spanish, the titles and descriptions of that vendor's tasks in a home may be sent to OpenAI to translate them, only while that home's owner or an administrator has given permission to use AI.
Turning AI off stops future sending. Files, details and earlier results already saved in WELLRUN stay until they are deleted.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Weather forecasts: When weather reminders are turned on for a home, we send the home's address to Visual Crossing, our weather data provider, once to find its location, and again only if the address changes. After that, we send only the home's map coordinates to get its forecast. We never send Visual Crossing your tasks, your name, or your contact details.
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We keep your personal information while your account is active, as needed to provide you with the Service, and as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Deleting your account. You can delete your account at any time in Settings, on the website or in the iPhone app. It takes effect immediately: you can't sign in again, and your profile, contact details, notification settings, the iPhones registered for alerts, AI permission and access to every home are deleted. Homes you own are deleted with their records; if you share one with others, the app shows who will lose it before you confirm, and you can ask us to hand it over instead. Approval requests still waiting, whether you sent them or were asked to decide, are removed; decisions already made stay. Removing a deleted home's stored files can finish in our nightly clean-up, and so can disconnecting Sign in with Apple; if we can't disconnect it, the app tells you how to do it in your Apple settings. Accounts we provide for app review are closed immediately and deleted within 7 days.
Work you added to a home that others still use (tasks, notes, photos, documents, decisions) stays part of that home's records but is no longer linked to you; anything you wrote in it stays as written. We keep a record that the account was deleted, identified by an internal ID without your name or email address.
Our service providers keep some records for a limited time afterwards:
Emails and text messages already delivered, and files someone else has downloaded, can't be recalled.
Depending on your jurisdiction, you may have the right to:
You can delete your account yourself in Settings. To exercise any of the other rights, please contact us at the email address below.
The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at:
WELLRUN, a product of JC Media Arts, Inc., 1880 Century Park East, Suite 1600, Los Angeles, CA 90067
Email: support@wellrunapp.com
Website: https://wellrunapp.com
© 2026 JC Media Arts, Inc. All rights reserved.